Christmas and New Year Delivery Information
Open 24/7 online - deliveries finish on 21st Dec 2018; dispatches will start again on 2nd Jan 2019
We offer a standard delivery service free of charge* on the majority of our products, to the majority of UK and ROI postcodes. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note: some products and bulk orders may take additional time to be dispatched - see individual product details for more information.
Delivery usually takes place any time between 08:30 and 17:00 on the date of delivery.
We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 0800 0288010 or email firstname.lastname@example.org. Please note: all express delivery orders must be placed before 12pm the day before.
Please be aware most of our products are delivered by trucks, and require appropriate access, our drivers may not be able to move your goods far from the vehicle. You must notify us of any access issues or inability to accept delivery from certain types of vehicle such as side loading trucks when ordering under ‘Special delivery instructions’, indicating additional contact details if required.
You shall be responsible (at your own cost) for all arrangements to unload the Goods when delivered to you. Delivery will be usually be made between 9.00 am and 5.00 pm on Working Days and during such hours you will make sure we are able to access the address for delivery in order to deliver the Goods.
If you refuse to take delivery of any Goods and/or to allow performance of the Services then we shall be entitled to withhold delivery and/or performance of any other Goods, and reserve the right to charge a re-delivery charge.
As we offer a huge range of products some of which are heavy and/or are bulky, or if smaller items are ordered in large quantities and have to be palletised, then these goods may need to be unloaded with the aid of special equipment such as a fork lift truck or with additional manpower. If you anticipate or have any doubts as to whether your may have difficulty with unloading your order, you must tell us this in the ‘Special delivery instructions’ section when placing your order.
In rare cases we may need to charge extra if we have to provide an alternative method of delivery to our normal service.
* The vast majority of our products can be delivered for free to all postcodes in the United Kingdom and the Republic of Ireland. On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. The Highlands and Islands of Scotland and other remote locations may on occasion take longer to deliver to that the published anticipated delivery date. Please also see our returns and refunds policy.
Latest order date for dispatch before Christmas will be Tuesday 19th December 2017.
Any orders received after this date will be processed for dispatch after Wednesday 3rd January 2018.
Deliveries finish on Friday 22nd December. We will start dispatching on Wednesday 3rd January 2018.