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Help Centre

Information about Delivery

Can I collect?

No, as we dispatch from all around the country this would be impractical.

How long will it take for products to be delivered?

Free Delivery

We offer a standard delivery service free of charge* on the majority of our products. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note: some products and bulk orders may take additional time to be dispatched - see individual product details for more information.

Delivery usually takes place any time between 09:00 and 17:00 on the date of delivery.

Express Delivery

We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 01279 933019. Please note: all express delivery orders must be placed before 12pm the day before.

Global Delivery

Global Delivery is available on many of our products. For more information please call 01279 933019 and we will be pleased to provide you with further details.

*The vast majority of our products can be delivered for free to all postcodes in the United Kingdom. On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. The Highlands and Islands of Scotland and other remote locations may on occasion take longer to deliver to that the published anticipated delivery date.

You can monitor your order status using My Order.

How are my products delivered?

By van or lorry. Larger items may be on a pallet and /or may require a forklift to unload. If you have any access problems for larger vehicles, when ordering please tell us about this in the delivery instruction field.

Can I track my order online?

You can monitor your order status using My Order.

What type of vehicle will be used for delivery?

By van or lorry. Larger items may be on a pallet and /or may require a forklift to unload. If you have any access problems for larger vehicles, when ordering please tell us this in the delivery instruction field.

Do you deliver outside of mainland UK?

European Delivery is available on many products. If you wish to find out more information about this please contact us by email support@barriersdirect.co.uk or by telephone 01279 933019 and we will gladly provide you with further details.

Is free delivery really free?!

The vast majority of our products can be delivered for free to all postcodes in the United Kingdom. On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. We endeavour to keep these costs to a minimum on your behalf, but are ultimately in the hands of the couriers. The Highlands and Islands of Scotland and other remote locations may on occasion take longer to deliver to that the published anticipated delivery date.

Where is my order?

In the unusual event that your order has not been delivered within the expected lead-time, please visit My Order on the red menu bar at the top of any page. Alternatively, contact us by email support@barriersdirect.co.uk or by telephone 01279 933019.

What happens if delivery is attempted when I am not in?

The courier will leave a card for you to contact them to arrange a suitable alternative delivery time. If we continue having trouble not being able to deliver, you may be liable for a redelivery charge.

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